Refunds & right of withdrawal

Email contact@adurothemagicpen.com within 14 days of paying and you get your money back. No form, no reason needed, no attempt to talk you out of it. This applies to every customer, wherever you live.

You have 14 days from the conclusion of the contract to withdraw from it without giving any reason. Consumers in the EU hold this right by statute; we grant the same 14 days contractually to everyone else, so the outcome is the same either way.

To exercise it, tell us clearly. An email to contact@adurothemagicpen.com saying you withdraw is enough. Sending it before the 14 days expire is what counts, not when we read it. You may use the model withdrawal form below, but you do not have to.

We refund all payments received within 14 days of being informed, using the same payment method you used, at no charge to you.

Access starts the moment you pay, which is what almost everyone wants. Checkout does not ask you to waive anything, and we do not rely on the right lapsing because performance began. The 14 days above apply regardless.

Subscriptions are billed in advance for a period. After the withdrawal window, payments for a period already begun are not automatically refundable, and cancelling stops the next renewal rather than refunding the current period. Your access continues until the period ends.

Two exceptions, applied without argument: if the service was substantially broken for a meaningful part of a period you paid for, and if an annual plan renewed and you tell us within 14 days that you did not intend to continue.

Cancel any time from your account. There is a cancellation button and no requirement to contact support, as required by § 312k BGB. You keep access until the end of the period you have paid for.

Email contact@adurothemagicpen.com. Mon–Fri · 09:00–18:00 CET. Refund requests are answered within two working days.